Hi Folks,

As many of you know, we started a new forum here about two months ago called Ask Bose for Help.

The new forum was created in response to an ongoing request by some people to get an official Bose reply to a question or concern. (There are also many other times when people explicitly ask for the opposite: in other words, they don't want a Bose response but want to hear from other L1 users.)

The new Ask Bose for Help forum has been initially successful. Guests seem to be finding it and using it effectively. And at the same time, the folks in our service organization -- the same employees that answer the toll-free L1 help line -- have been learning how to provide their customary service levels in an online setting.

We'd like to ask our community members to focus their advice and commentary on the other forums with the L1 Users Forum and let the -at-Bose service folks focus their attention on the Ask Bose for Help forum. If you read something in the Ask Bose forum and feel the issue could be resolved better with information you have, we'd like to encourage you to quote the text in a reply here, in this discussion, where the moderators (including me and representative of the service organization can read and consider it.

We are continually amazing and forever grateful for the work this community does to help others. We will always do everything possible to support this behavior.

Thank you.

Ken

This message has been edited. Last edited by: Ken-at-Bose,

Ooops!! Sorry Ken. I posted before I realised which Forum I was viewing.

I'll try not to do it again.

Same here Ken.
I really wish the ASK BOSE section of the forums had a different look to it's posts, so that the less perceptive of us won't confuse them with a normal most.

Thanks
P

In light of this request, Ken, you might make this particular topic a "sticky" post (so it stays near the top of the topics listed in this forum).

Dan: good suggestion. Done.

Pete: good suggestion. ST (Forum Jedi) made a change. See what you think.

Eric: we're totally cool.

Ken

Ken: How would you like to handle the situation where the 'at-Bose' answer seems perhaps incomplete ... or there are other possibilities that the "community at large" could discuss?

This question is not about starting another topic in one of the other forums (or how to do so), but in how to properly "refer" (or 'connect') the original "Ask Bose" discussion to the spin-off discussion(s) elsewhere in the forum.

Hi Dan,

In this post I try to explain how we'd like to handle that.

Ken

Hmmmm....

It just seems rather indirect to:

1)- have a topic in the Ask-Bose
2)- have a spin-off/related topic elsewhere (which certainly could and ought to refer to the Ask-Bose posting)
3)- post a reply in this thread in the hope of having a "forward" connection established between #1 and #2.