Let me first say, I LOVE this system. But tonight after only two songs into my first set, the system failed. My T1 engine responded fine - input signals were there, but no output. When I looked at the base (amplifier) unit, I noticed that the blue power LED was not illuminated. Apparently, power was routed from the base unit to the T1, but the amplifier was receiving no power.
This is the second time this has happened to me in a year. The first time was within a week of purchase. Bose made good and replaced my system within a week. I'm sure they'll step up to the plate and make it right this time as well, but is this a design issue? I have installed all of the upgrades as of a month or two ago. Any thoughts?
Hi Ozello Pete,
Sorry to hear about this failure with the Model II Power Stand.
Unfortunately you cannot call support until Monday morning.
In the meantime, have you had a chance to try your system in a different location since it failed?
Here is the contact info for support.
Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only)
Currently no support available on Sunday
Monday-Friday: 8:30 AM - 9:00 PM ET
Thanks for support cantact.
This morning I tried the system at home; same symptoms. Verified good outlet, verified power plug is firmly attached to the power stand, turned on the power switch, power LED does NOT illuminate.
I'll talk to Tech Support tomorrow.
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We're sorry this happened. It's very, very strange that it would happen to you twice. I have never heard of this before (that doesn't mean it's never happened just that I haven't seen it.)
We'll take a close look at the unit when it comes back. Thanks for letting us know about it.
Thanks for your post and interest in this matter.
After reviewing my notes, I remember that the original failure, tho similar, was different in one respect: the failure reset after a few minutes. However, the system failed again after about 45 minutes of play. The current failure never reset.
I think it is important to note that these failures involve two different power stands. My original systemw was replaced rather than repaired. That's why I question if it's a design issue.
Regardless, I appreciate the help I received from Tech Support. As I said at the beginning, I LOVE this system and look forward to having it back in full working order. Thank you for your interest and help in this matter.
(Updated Post) OK, I've had the system back for a few weeks now and all appears fine. I've done a couple of 3 hour gigs with it and no problems. Thanks Bose Tech Support!This message has been edited. Last edited by: Ozello Pete,
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