I just wanted to share my experience with the guys at Bose. My Bose PA went dead during a final practice for an upcoming gig, one of the bigger ones we play annually (a big local fundraiser). I called Bose and explained the problem, that it would not power up even though I had tried multiple power cords and outlets (there is a similar thread on here). I explained that I had the gig in about 5 days, and they said they would do what they could to help me out. After some discussion of the age of my system, it was not clear if it was still under warranty (i didn't have the original receipt), but they said "send it in and we will do what we can and it looks like it will be covered based on the serial number".
I immediately hung up the phone and ran up to FedEx where the driver waited until 8:30 PM (it was 8:05 or so when I got there), and FedEx helped me pack it and got it on a truck for next day delivery on a Thursday to some place in SC. Long story short, I had the unit back by Monday, and it may have come back on Saturday, within 48 hours of getting it there. Amazing turn around time and the unit has worked flawlessly since. We used it for the gig and it went very well. I just wanted to say thanks to the guys at Bose for making it happen. I really think they took the extra effort to make sure we had a PA for the show, and that means something to me. Not many other manufacturers get that. Needless to say, after a bit of scare, I am a huge fan. From amps to guitars, I have never seen that kind of service and turn around time. Thank you. JH Atlanta
Thank you so much for the kind words! We really value your business, and hope we have made a customer for life! I'll make sure to forward this along to customer service manager.
Bose Live Music Support
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