New discussion for brysava
spun off from T1 ToneMatch Channel 3 Noise (Colin Dodds)

quote:

Originally posted by Acoustic Doddsy:
Update
All is still well with the repaired T1.

Thanks to everyone for their assistance with getting this issue resolved, especially Adam and Eric for pushing BOSE Australia on my behalf.

Moved Reply:

I'm having the same problem with my T1--3rd channel went bad with some sound but constant static, so that channel is unusable. Unfortunately the unit is just out of warranty.

Hello brysava,

I am sorry to hear you are having this issue. There are some troubleshooting steps you could take (if you haven't already) including trying different devices and cables through that channel, trying the same signal through another channel, and also resetting the unit by unplugging it, re-seating the connections, and plugging it back in after a minute or so.

If the issue persists, please contact us. I'm sure we can work with you to find a resolution regardless of warranty status.

If you are located in the U.S. or Canada, please give us a call at (877) 335-2673. Otherwise you can find service in your area at the following website:
Bose Worldwide - Contacts

And don't hesitate to contact us if you have any further questions or issues.

Thanks for your post,