1. I've been have some noisy interferences on some channels on my T1. I tried all available trouble shooting processes without a solution. The noise still persists.

2. Following 1 above, I ran an update & to my greatest consternation all but 3 of the category options are gone.

Help me please.

Hi dTouch,

Sorry to hear that you are having trouble with this.

Try reloading the Original Factory Settings.

This will restore the Presets and Scenes. It will not undo a firmware update (and that's fine).

Please follow the link and then let us know if that has solved the problem with the "all but 3 of the category options are gone" issue.

ST, thanks for the very prompt response. I have downloaded and updated the T1. Unfortunately there's no change, only Audix Mics, Taylor Guitars and Audix mics again showing in the category menu. Is there any place I can send the T1 to for checks in the US or preferably UK? I'm in Nigeria and I love the L1. A show stopper around here.

Hi dTouch,

Just checking...
Did you load the factory presets here?




Did the software report any errors when you did the update?

Have you powered down the system and restarted it since you did the update?

Did everything and I'm confused. Already resigning to get a replacement. The software did not report any errors.

What version level is your T1®?

1. Turn the Rotary Selector to Prefs
   
   
   
2. Press the first button
   
   
   
3. Turn the first button until you see Versions
   
4. Press the button
   
   
   
5. The versions for the firmware will be displayed. The versions shown below are sample values.
   See:T1 ToneMatch® Audio Engine Firmware Updates for the latest firmware
   
   
   
6. See:T1 ToneMatch® Audio Engine Firmware Updates for the latest firmware
   

Right now the latest T1® firmware is 1.8.

What have you got?

Notes: What version of the T1® Firmware do I have?


What version is your Power Stand?





The latest version is 1.3

If you don't have that see:

L1® Model II Power Stand Firmware Updates.

Hi dTouch,

Where did you get your T1®?

I'm trying to investigate your options for support.

Hi dTouch,

Watch for a private message.

Gee thanks. First I'm not connected to the power stand, I'm using the T1 power supply cable.

2. Version:
DSP FIRMWARE: 1.8
BOSE PRESETS: AUDIX M
BOSE SCENES: 1.0

If T1 is connected to the L1 will change the menu? Once again, thanks for the help.

T1 was purchased in the UAE. Alright will watch out for the message.

Hi dTouch,

I think I know what's going on here.

quote:

Originally posted by dTouch:
Gee thanks. First I'm not connected to the power stand, I'm using the T1 power supply cable.

2. Version:
DSP FIRMWARE: 1.8
BOSE PRESETS: AUDIX M
BOSE SCENES: 1.0

If T1 is connected to the L1 will change the menu? Once again, thanks for the help.

You have the Audix Presets installed in the main bank (second from the top).



You need to reload the factory presets into THAT location.

Here is the zip file that contains the factory presets.

Factory Presets

In that zip file you will see: Bose_T1_Presets_10.bos

Put that file someplace easy to find (ideally the same folder that you put the L1® Updater software).

Run the L1® Updater software (as pictured above).

Click the second button (green arrow).

Locate the Bose_T1_Presets_10.bos file and do the update.

That should do it. I think you have been reinstalling the Audix preset not the Bose Factory Presets.

Thanks a million. It worked. Thanks. Now, the 'static noise' interferences are still there. Can you help?

Hi dTouch,

That's great (at least your firmware is up to date and you have all your Presets back again).

Now for the static noises...

Do you have headphones with a ¼ inch jack? Try plugging that headphones into the T1® Master Output.

If you do, can you hear the static noises in the headphones with nothing else connected to the T1®? If so, then we know for sure that the noise is not in the Power Stand or any of your inputs.

If the noise is gone, then plug your inputs into the T1®, one at a time, until the static noise returns. If it doesn't bring it back then then we need to suspect the Power Stand or a bad cable between the T1® and the Power Stand. Reconnect to the Power Stand (T1® Master Out to the Power Stand). If the noise returns try a different cable. If it persists, then I'd guess that the noise is in the Power Stand or main power source.

I'd try is a different location. Before assuming that the problem is in the T1® or the Power Stand, I would take everything to a different location and test everything again. If the noise follows you, then yes, I would start to suspect the T1® or the Power Stand or the T1® Power Supply. (and I would really hope that it was the Power Supply).

Did all the scenarios you suggested and can confirm that the T1 is the culprit. It starts with channel 3 and spreads to other channels. With nothing plugged you get the noise first on channel 3. With other inputs plugged, it worms to those channels.

Hi dTouch,

Trying to narrow down the problem:

1. Does the noise go away if turn off phantom power?
   
   
2. With the Master Volume turned down low - try turning the trim control on Channel 3, up and down several times.
   
   
3. With the Master Volume turned down low - try turning the volume control on Channel 3, up and down several times.
   
   
4. Try push/pulling a ¼ inch jack plug in and out of the Channel 3 input. Do this several times.
   
   
5. Try push/pulling a ¼ inch jack plug in and out of the Channel 3 input line out (directly below the input). Do this several times.
   
   
6. Try all of the above with the other Channels.
   
   

If none of the above makes a difference then I think you will have to figure out how to get the T1® back to Bose for repair.

Did you get any warranty information when you got the T1®? I am hoping that you are covered under warranty. I looked back at your previous posts and it sounds like you got your T1® and Model II's about a year ago.

You could post a message in the

Ask Bose for Help forum

with a link back to this discussion.

You can ask about your support options.

Hi again dTouch.

I found some contact information here:
http://www.bose.ae/information...px?cmd=ServiceCentre



Just curious: How long have you had your T1®?

Have had the L1 and T1 for over one year. All advise has been followed. No change. Thanks for the service centres contacts. Will send it to UAE. I have 6 L1s and 14 B1 together with 6 T1s. Thank you indeed.

Hey there dTouch,

I really hope things turn out well for you. Over here, the warranty on the T1® is two years. Maybe you are covered too.

Please stay in dTouch and let us know how that all turns out.

In the meantime - if you have a little time could you tell us what you're doing with 6 L1®s, 14 B1s and 6 T1s.

You have really piqued my curiosity.

I will let you in on my experiences. It's a long story and I'd like to keep it off the public domain. This much I can say though, I am not a musician - I can't play any instrument or sing. I am a lawyer in corporate practice. Is this medium private?

Hi dTouch,

Thanks for that insight.

No - this medium is not private.

Don't say anything here that you wouldn't share with world.

All the best.