Good Afternoon,

Just had to share my first experience with Bose Customer Service. I've had my PAS for about 8 months now without a problem. Recently, I've noticed that the volume control for channel 1 on my remote has gotten squirrely - the first 1/3 of the travel produces sporadic results. If I tried to tweak the volume up or down a bit, the sound would cut out or get REAL loud. (I've read and heeded the advice in the forums about handling the remote carefully - I never put it in the power stand bag's pouch - it always goes in my gig bag with my harmonicas, guitar cleaning rags, extra strings, etc.)

So...I call customer service on Monday. The result? A new remote is on its way, OVERNIGHT shipping, without a bit of problem. No "What did YOU do to mess up your remote," no "Gee, I'm sorry, remotes only have a six month warranty," just a simple, "We'll take care of you right away, in plenty of time for your gig this coming Saturday." It brings to mind the post from the 'professional soundguy' who "lives and breathes live sound." Ask him if those other companies whose equipment he thinks is so much better than the PAS have EVER overnighted a replacement piece, free-of-charge, to ensure he was ready for his next gig.

To all the "at-Bose" folks here on the forums, well done!

- PmP, April 17, 2006 -

full thread here